Terms & Conditions of Sale & Delivery
1. Inspection at Delivery
Upon delivery, you (the Buyer) are required to thoroughly inspect all freight before signing the carrier’s bill of lading. If any damage or defect is visible, you have the right to refuse delivery and must immediately contact Outdoor Living Haven within 24 hours to report the issue. When making a report, you must provide the original Purchase Order # and/or the Invoice Number. Please also take clear photographs of the damage, including both close-up images showing the affected areas and full-product images that capture the overall extent of the damage. These photos are essential for our records and for initiating a prompt resolution with the carrier and distributor.
2. Inspection After Acceptance
If you accept delivery (i.e., sign for the freight or otherwise retain the product) without inspecting all items thoroughly, and subsequently discover damage, you must notify us within 24 to 48 hours of delivery. The product must be in the same condition as received (unused and in its original packaging) for any damage claim to be considered. We will investigate the damage claim and determine, at our sole discretion, whether a remedy is appropriate.
3. Acceptance by Omission
If you fail to report damage within the 24 to 48 hour window, you will be deemed to have accepted the product as delivered, and Outdoor Living Haven will not accept a return or issue any credit on account of such damage.
4. Returns for Undamaged Products
For products delivered in undamaged and sale-ready condition, you may request a return within 30 calendar days of delivery. The product must be returned unused, in its original packaging, and in the same condition as when received. Returns will be subject to inspection and approval by Outdoor Living Haven.
5. Restocking Fee
If you return a product solely because the incorrect part was ordered (rather than any defect or damage), a 25% restocking fee will apply.
6. Return Shipping for Corrected Orders
Where the wrong part was ordered and you subsequently place a correct replacement order, you (the Buyer) are responsible for the freight/shipping cost of returning the original item and for the shipping cost of the replacement.