Returns & Refunds Policy

Section One: Returns and Refunds for Eligible Products

At Outdoor Living Haven, we’re dedicated to ensuring your shopping experience is exceptional. If a product does not meet your expectations, we’re happy to assist with available solutions. Depending on the circumstances, your return may be processed as a standard 30-day return, a 24-hour notice of a damaged item return, or a warranty claim for a defective product. Please note that standard 30-day returns follow different rules and timeframes than damaged or defective item claims. If your item is defective, we’ll guide you through the manufacturer’s warranty process, which may vary depending on the brand. Please Note: For "Made-To-Order Products" please refer to Section Three of this policy, titled “Cancellations & Refunds for Made-To-Order Products."

Return Eligibility and Conditions

The following items are not eligible for return:

Products that have been used, installed, or assembled
Clearance or warehouse deal items
Made-to-order, custom-made, or special order products
Items specifically labeled as “non-returnable” in the product description
Returns requested after the 30-day window

Return Process Details

All shipping costs — both to and from the customer — will be deducted from the refund. This includes the original delivery cost and the cost of return shipping.
Once your return request is received, you’ll get a confirmation email with further instructions.
Upon approval, you will receive a Return Authorization, return shipping labels, and step-by-step return instructions. Approved returns must be shipped back within 30 days of approval.
For freight returns, a photo of the item is required prior to authorization. A simple phone photo is sufficient — this helps document the item’s condition before return shipping.
All items must be securely packaged using the original inner and outer boxes, including all manuals, hardware, parts, and packing materials, to prevent damage during transit.
Once the returned product is received and inspected by Outdoor Living Haven, your refund will be processed. Refund timing may vary depending on the original payment method.

Please note:

Any items returned outside of this process or beyond the 30-day period will not be eligible for a refund.
Returns shipped independently without prior authorization will also be ineligible for a refund.

Section Two: Damaged or Defective Products

See “Terms & Conditions of Sale & Delivery” for more information.

Section Three: Cancellations & Refunds for Made-To-Order Products

At Outdoor Living Haven, we understand that mistakes can occur during the purchasing process. If a customer qualifies for a refund, we are dedicated to resolving the matter promptly and ensuring a satisfactory outcome. To be eligible for a qualifying refund, the customer must meet specific requirements. First, the customer must notify Outdoor Living Haven within 24 hours if they wish to cancel or exchange their order. After the 24-hour period, the policy automatically converts to store credit from the brand manufacturer, as production has already begun and materials have been allocated to the manufacturing process.

A qualifying refund applies when a purchasing error is made by the customer and is subject to review by our CEO. However, not all purchasing mistakes are eligible for a refund, and we reserve the right to determine refund qualification at our discretion.

If a customer qualifies for a refund, payment will be issued by check as the default method. Upon request, a refund may be processed back to the customer’s credit card; however, a 3% processing fee will apply, which is the customer’s responsibility to cover.

If you have questions, please send an email to support@outdoorlivinghaven.store or call us at (888) 460-6771.